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25 Jul 2007

Marketing to BlackBerry and mobile device users

The latest Marketing Sherpa brief arrived in my inbox today and had some great insight into sending marketing e-mail to BlackBerry and mobile device users. While marketing to users with mobile devices is still under the radar of most marketing executives, it’s prudent to know that business users are adopting these devices and reading carefully crafted HTML e-marketing campaigns on them.

Here are my takeaways from the article. Feel free to read yourself — you can access the article for free until August 1st.

  • 64% of key decision makers are viewing email (and your company email marketing campaign) on their BlackBerrys and other mobile devices.
  • BlackBerrys are more heavily used by business users than Treos and iPhones. BlackBerry users are younger (under age 45).
  • You don’t have to communicate with BlackBerry users with all-text messages. While text messages are the best strategy, multipart-MIME messages (HTML and text version in the same message — the email client decides which to display) can be a good option.
  • Companies should market to mobile device users separately so display issues don’t occur. The best way to do this is survey your customer base or ask for mobile preferences on a newsletter sign-up page.
  • Messages should be crafted differently than traditional e-mail marketing. Message width and wording are both considerations. Displays on newer BlackBerry devices are 320 pixels wide.
  • Your company name should be the first thing the user sees, followed by a short “hook” or offer. Personally, I liked the way Marketing Sherpa advises marketers to “be brief, be brilliant and be gone.” Mobile device users scan email, not read it.

The article also provides a link to download Blackberry simulators in case you’d like to see how your company’s e-mail marketing messages look on the BlackBerry platform.

Finally, I feel that while BlackBerry devices are the most popular devices right now, iPhone is sure to make a splash among a more consumer-oriented crowd in the next 6 months to a year. Now’s the time to research your customer base to see how many customers read email through mobile devices. If more than 10% do, perhaps it’s time to start a new segment in your e-mail marketing list for mobile users. Besides HTML and text, offer your customers a mobile option when subscribing to your company’s e-mail newsletter.

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19 Jul 2007

Google Adwords to offer expanded newspaper ad service

Newspapers, who have recently struggled to retain advertising revenue, are getting a boost from an unlikely source: Google.

Over the last few months, Google has been piloting a program that offered newspaper ad space to Google Adwords advertisers. That pilot program is likely to lead to an announcement today that Google Adwords advertisers can now buy newspaper ads via their Google Adwords account, reports the New York Times.

More than 225 newspapers are said to be participating in the program, with coverage in 91% of the top 35 media markets.

While newspapers will ask for “rate card” ad rates, advertisers can make a lower offer on the ad space, which will help newspapers fill spaces normally filed by “house ads” which don’t generate ad revenue for the newspapers.

This expanded program will offer online advertisers the opportunity to venture into the print world. I see this as good news for advertisers that want to advertise in print, but it’s either too daunting or expensive when working directly through the newspapers. There’s also the possibility of getting less-than-rate-card rates, which is attractive for small businesses trying to get more advertising coverage in their local markets.

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31 Jan 2007

New Google Adwords campaigns – campaign history affects performance

I’m seeing a trend lately with new Google Adwords accounts and wanted to share my findings and get your feedback.

Back on January 11, I set up a Google Adwords account for a new client. We went all out, writing multiple ads for testing purposes, splitting the keywords into similar groups and targeting the ads geographically.

The results, at first, were poor. The campaign got one or two clicks the first couple of days, then went for days without a click. We decided to raise the bids significantly and write landing pages for each ad group that were designed to be highly relevant to the Google Adwords ads to drive conversion.

After we employed a more aggressive bidding strategy and directed ads to landing pages, the clicks started coming in, and just this week we’re seeing much better results. I’m unsure of what factor (the landing pages or the higher bids) had the biggest impact.

I recently read that advertisers should expect to bid higher at first to get desired results. This is good advice for all of you starting new Adwords campaigns. The folks over at MindValley Labs blogged earlier in the month that new advertisers “get crushed” when employing the same bidding strategies as an established advertiser, and they backed it up with test results.

My advice for those starting a new Google advertising campaign is to a) write and design your landing pages before you activate your campaign and b) start keyword bids higher than normal while also setting daily budgets high. Monitor your campaign closely, and if you’re getting a high clickthrough rate, test the effect on clickthrough rate of backing off of your bids gradually.

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