The Numbers Speak For Themselves
Targeted Digital Strategy Increases Clinical Trial Participant Recruitment Over 330%
Increase Qualified Leads for Specific Clinical Trials
Clinical research organizations face unique challenges because they’re responsible for finding participants for several different trials at once. Additionally, some trials are harder to book than others because of strict participant criteria. Some sponsors will provide marketing funding for trials while others will promote the trial through central marketing, or they won’t provide support at all.
Juggling multiple trials, budgets, and marketing channels all while meeting recruitment goals can be a real struggle. To make matters worse, marketers at many sites are understaffed and constantly trying to do more with less.
A significant amount of our marketing budget has been moved to Facebook and we are leaving behind the older, more costly methods of TV, radio and print ads. We have been open to trying different types of Facebook posts and paid ads, including video, flat ads, and slideshows. This willingness allows us to learn and pivot quickly to direct our marketing effectively. With the assistance of Whittington Consulting the tracking and interpretation of the results is continuous. Brenda Drake, Chief Financial Officer
A Modern Conversion-Focused Website
We started with the website, the center of any company’s online presence. We asked the question—"As a potential trial participant or sponsor, what information would I want?" By focusing on to the needs of Chase Medical Research's target audiences, we were able to create a more strategic, user-focused website.
In order to accomplish this, we overhauled the navigation to make it quicker and easier to get pertinent information. We added prominent, contrasting Calls-to-Action (CTAs) to aid in visitor conversion—for example, visitors might download the “Everything You Need To Know About Clinical Trials” eBook or book an appointment. We also incorporated forms on website pages to track interest in enrolling trials.
Targeted Facebook Advertising Strategies
When it came to Chase Medical Research's Facebook advertising campaigns, it was time for an overhaul. Previously their messaging, targeting and visuals were generic so we tailored ad creative to speak to the needs of those individual audiences. We also researched demographics and interests of ideal patients and targeted them by interest, per therapeutic area.
The targeted user experience carried through to the landing page. Copy and visuals felt consistent with the ads. This reduced friction from the ad to the landing page and point of conversion.
By focusing ads on trial-specific demographics, we were able to reach more qualified audiences, acquire more leads in a shorter period of time and reduce cost per lead.
Test and Adapt
To determine the most effective ads for each therapeutic area, we tested several variables, including:
- Messaging: language that evoked emotion vs. messaging with terms such as “free” or paid”
- Images: conveying emotions through people vs. graphic illustrations
- Landing Pages: various lead forms, headings, visuals and copy
- Audience: interest based audiences vs. Facebook custom audiences vs. "lookalike audiences" (audiences that resemble Chase Medical Research's patient database)
This testing helped us determine the best combinations for increased conversion and to reach new qualified leads. We then reported our findings to CMR, and adapted each trial's ad strategy to maximize spend.
"The involvement of Whittington Consulting has allowed us to increase our Facebook leads by over 330% in a six month time period, and reduce our cost per lead by 60%. Other areas have improved as well, including our email marketing conversions, which have improved by 39% in the past six months. We aren’t stopping here. It’s clear that this is a continuous process of refinement and ingenuity." Brenda Drake, Chief Financial Officer